Fraud and scams

If you, or a member of your family, have been scammed, defrauded or experienced cyber-crime, report it to Action Fraud, the UK's national reporting centre for fraud and internet crime. 

Anybody can be a victim of fraud but older people are particularly vulnerable. Fraudsters can pose as a legitimate authority, such as a bank official, police officer or tradesmen and they can be very credible and persuasive. This can be through doorstep calling, letters, flyers, email, text or by phone.

Action Fraud provide a central point of contact for information about fraud and financially motivated internet crime. People are scammed, ripped off or conned every day and Action Fraud is working hard to stop this. 

You can report fraud or internet crime using a 24 hour online reporting service. Action Fraud also provides advice and support over the phone. For further information call 0300 123 20 40 or visit the Action Fraud website.


People who commit fraud or scam members of the public are always changing their tact and using new methods. 

Learn more topic about this by reading the latest scam bulletin on Hampshire County Council's website.

Further information on spotting online scams, reporting and common scams can be accessed on the Citizens Advice website

How to deal with unwanted doorstep cold callers

Many people are upset by cold callers arriving unannounced at their homes. You can deal with unwanted cold callers by:

  • not answering the door, if they keep knocking or ringing the bell then ignore then and they will go away
  • if they do not go away you can ring the police on 101 for non emergencies or if you have been threatened or made to feel your safety is at immediate risk of harm then call 999
  • if you are being pressurised in your home by a cold caller, contact the Trading Standards quick response team on 01962 833 666.

No cold call zones

Hampshire County Council co-ordinate the no cold calling zones which can be set up in your neighbourhood. Find out more about no cold calling zones on Hampshire County Council's website.

Hampshire County Council also provide "We do not buy goods or services at the door - Please do not cold call" door stickers free of charge if you are a Hampshire resident. To request one, please call 01962 833 620. 

How to deal with unwelcome charity cold callers

As above many people are upset by cold callers arriving unannounced at their homes. Registered charities perform invaluable work for their causes and without the public's support they would not be able to do this. 

Cold calling by charity workers, whether it's genuine or bogus, scares a lot of people, who often don't have the courage to say "No" to them and can compel the occupant to give donations or personal details. 

It's not just on the doorstep that cold callers can intrude, they will send letters through the post and make repeat phone calls. In the end, many people give, just to get rid of them, but sadly they keep coming back for more.  Please follow our guide above to help you deal with any unwanted cold callers to your property.

Nuisance phone calls

If you do not wish to receive marketing, sales or nuisance calls, you can add your home and mobile number onto the free Telephone Preference Services (TPS). It is illegal for organisations in the UK and the rest of the EU to make calls to numbers that are registered with TPS, unless you have opted to receive them. You can register to opt-out by phoning 0345 070 0707 or complete a form on the Telephone Preference Service website.    

Alternatively, you can buy a phone which guards your calls by monitoring incoming callers and blocks nuisance calls. 

When called, any caller who is not already registered on the phone as friendly will be asked who they are and what they want.  The phone then rings and tells you who is calling and why.  If you don't want to speak, you press a button which blocks those calls from then onwards. 

Junk mail

To stop junk mail, you can register your name and UK address for free on the Mailing Preference Service website. Alternatively you can just ignore junk mail.

Always shred documentation which contains personal details such as name, address, date of birth, bank account details etc before disposing of them in general waste.  Fraudsters may be able to use these details to create financial accounts in your name. 



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